The first quarter of 2020 was one that no one was prepared for & no one would forget!
In an era when businesses operate by conducting constant follow-ups with their team and the requirement of submitting day end reports, organizations were forced to switch to the Work from the Home platform. It goes without saying that even some of the biggest organizations were forced to rethink their strategy on how to achieve the targets with a remote working environment.
THE CHALLENGE: came for the leadership and management team because unlike the case of having the team at their desks under constant supervision, remote working meant losing the reign of complete control and trusting their instincts and of course their teams. The sure-shot way of getting comfortable with this setup is by relying more on your software and measurable management reporting systems. The key to dealing with this challenge is to be open to change and the willingness to calibrate on how to go about procedures. A few of the tried and tested ways of making your team more accountable is what we are going to be discussing right here.
Whisking up the Work from home Magic!
Since the basis of a strong remote working base will be investing in good technology and systems, it is also important to understand that there may be common teleworking challenges as well. Guaranteed that the remote working model is proving to be more cost-effective, but it has its own flipside. These are some tips and mantras that you need to keep in mind to lead a team of accountable remote working employees.
Standard protocol for work from home: Gone are the days to measure the output of work based on the number of hours one is at their desk. It is natural that with a remote working model, people will not be particular about what time they log in. Having said that, it is important to understand that at the end of the day as long as the work is getting done, how many hours a team member gives is not important. Emphasize prioritizing the quality of work done against the number of hours put in. This is one standard protocol that needs to be itched into all working members including the management team.
Clear productivity drivers and measures: Distance from the actual place of work should not become a barrier to the targets decided. It is very important to be wary of the fact that proper deadlines and time limits are set for all tasks and projects. Make it necessary to have everything documented so that it is there on paper and also to ensure that everyone is on the same page. If you have a target set that all customer emails need to be answered by the end of the day, you need to ensure that it is done by setting clear and concise guidelines for your team. Don’t make any assumptions or rely upon verbal communication only and have everything spelled out clearly.
Work with the right remote working tools: When everything relies on the medium that you will use, it is essential to make the right decision when choosing the tools and software. Proper research needs to be carried out so that you invest on technology that is perfect for your business type and size. Make sure you authorize the concerned people to use the tools so that there is no breakdown of communication and work. Strengthen your policies with respect to data and information so that there are no leaks in the system. Bring in the right measures in place so that you can carry on working with a full-proof process.
Freeze time for virtual team interactions: Out of sight and out of touch is a challenge that most remote working models will see. It is important to trust your team with the work designated to them, however it is equally important to make sure that they are given regular inputs and feedback on how to improve their work. Make it a point to conduct a virtual meeting session based on everyone’s availability and address the team. Give them news of how the company is performing and convey reassurance of the upcoming tasks and projects. This also strengthens the team’s accountability and builds confidence, brings transparency between the leadership and the core working members.
Remote workers can be as productive and reliable as your inhouse members. The point to keep in mind is how effective the systems are and how well you are able to create an environment that preaches and drives success.
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