Resolve Employee Queries Faster with Smart Helpdesk Automation
Empower your HR team to handle employee queries, grievances, and requests, efficiently and transparently.
Trusted by 800+ Businesses
What is Employee Helpdesk Software?
Employee Helpdesk Software is a digital platform that allows HR teams to log, assign, track, and resolve employee queries and issues, just like a customer service desk, but for internal teams.
Emgage provides a centralized HR ticketing system where all support interactions are logged, categorized, and resolved with complete transparency, speed, and consistency.
Support That Makes Your Employees Smile
Easy To Set, Easy To Track
With Emgage’s Employee Help Desk, you can assign owners from IT, Finance, and HR functions to handle employee tickets and track them religiously.
Clear Escalation Matrices
Ensure accountability and timely resolution for internal support tickets through Emgage’s in-built escalation matrix feature.
SLAs, TATs and Insights - All On Time!
Emgage not just helps you set SLAs and track their adherence, but provides you with insights to help you allocate resources and reward support employees.
Transform HR from Reactive to Proactive Support
Why Emgage is the Ideal HR Helpdesk Software for Indian Businesses
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Built for Indian HR Teams
Designed to manage region-specific HR processes, holidays, and compliance.
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End-to-End Query Lifecycle Management
From submission to closure, every step is tracked and automated.
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Improve Resolution Speed
Reduce HR workload with faster response and reduced back-and-forth.
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Audit-Ready Records
Maintain digital logs of every query, action, and resolution—perfect for compliance and internal reviews.
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Available Anywhere, Anytime
Employees and HR teams can access the helpdesk from mobile, web, or ESS.
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Boost Employee Experience
Employees feel heard, supported, and confident in HR’s responsiveness.
Frequently Asked Questions (FAQs)
Yes. Employees can easily submit queries from their ESS dashboard or via email.
Absolutely. You can create custom categories to organize and route tickets accordingly.
Yes. You can define SLAs for each category and configure escalation rules for overdue queries.
Yes. Emgage includes a knowledge base where HR can publish articles for quick employee reference.
Yes. Every action on a ticket is logged and can be exported for audit or review purposes.
Yes. Role-based access ensures only authorized personnel can view or handle sensitive queries.
Customer Testimonials
Emgage helped in setting
up HR processes, putting
right systems in place and
designing KRAs/KPIs that
led us to success in very
short time.
Neeraj Kumar, Founder & CEO
The Channel Pro NetworkWe’ve been using Emgage
for 3 years. Their payroll
management features
have helped us get rid of
paperwork and
inaccuracies therein.
Shardul Patel, MD
4C Consulting GroupWe started using Emgage
in 2018 & the HRMS
experience has been
incredible. They’ve been
very helpful in streamlining
our HR processes.
