With Emgage’s Employee Help Desk, you can assign owners from IT, Finance, and HR functions to handle employee tickets and track them religiously.
Clear Escalation Matrices
Ensure accountability and timely resolution for internal support tickets through Emgage’s in-built escalation matrix feature.
SLAs, TATs and Insights - All On Time!
Emgage not just helps you set SLAs and track their adherence, but provides you with insights to help you allocate resources and reward support employees.