We are all aware of evolving changes in the world as a result of COVID-19. This note is to let you know about how Team Emgage is adapting to the fast-changing circumstances—to protect the safety and wellbeing of our team, business partners and clients while keeping our continuous delivery promise, as is!
Ensuring continuous product support and maintaining our service levels are of utmost importance to us amidst these turbulent social changes.
Firstly, rest assured that we will continue to serve you with the same level of attention, dedication and insight you expect from Team Emgage. We are extending that care and service while enabling our customer success and support teams, working remotely (from home) as your extended team.
Secondly, as always, we will be harnessing technology to deliver Emgage, uninterrupted. We are securing the digital data, sharing knowledge online and using phones and emails to provide you with the support you need whenever, wherever.
Our robust systems and processes enable us to deliver the highest level of technology to you through Emgage so you can continue to communicate and collaborate with us and your employees without any disruption.
We will continuously work together with our customer success leads, technology teams and with you, to enable an environment that supports this changing business environment.
For those of you who have some time, we would love to know how you are doing. Please let us know of any concern or updates via email@example.com – we welcome and value your feedback.